Refund and Returns Policy
Effective Date: 01/04/2025
Last Updated: 01/04/2025
1. Overview
SLU FarmYard is a platform that connects vendors and customers through our online marketplace. While we facilitate transactions, each vendor is responsible for managing their own refund and return policies. By using our platform, you agree to abide by the policies set forth by individual vendors.
2. Vendor Responsibility
Each vendor is solely responsible for establishing and enforcing their own refund and return policies. Customers must review the vendor’s policy before making a purchase. SLU FarmYard does not process or manage refunds and returns directly.
3. Customer Responsibilities
Before purchasing, review the refund and return policy of the vendor.
Contact the vendor directly for any refund or return requests.
Ensure that returned products meet the vendor’s eligibility criteria.
Follow the vendor’s return instructions, including shipping and packaging requirements.
4. Refund and Return Eligibility
Refund and return eligibility varies by vendor. Common policies include:
Defective or Damaged Items: Some vendors may accept returns for defective or damaged items within a specified period.
Incorrect Items: If a vendor ships the wrong item, they may offer a replacement or refund.
Change of Mind: Some vendors may not accept returns for buyer’s remorse. Check vendor policies before purchasing.
Non-Returnable Items: Certain items such as perishable goods, digital products, and personalized items may be non-refundable.
5. Dispute Resolution
If a customer is unable to resolve a refund or return issue with a vendor, they may:
Contact SLU FarmYard for guidance on reaching the vendor.
Leave feedback and ratings to inform other users of their experience.
If applicable, consider legal action under consumer protection laws.
6. Refund Processing
Refunds are processed by the vendor, not SLU FarmYard.
Processing times may vary depending on the vendor’s policies and payment methods used.
Vendors may provide refunds via store credit, direct bank transfer, or other payment methods they support.
7. Shipping Costs for Returns
Vendors may or may not cover return shipping costs. This information should be available in the vendor’s refund policy.
If a return is due to vendor error (wrong item shipped, defective product), the vendor may cover the shipping costs.
8. Contact Information
For issues regarding refunds and returns, customers must contact the respective vendor. If further assistance is needed, SLU FarmYard can be reached at info@slufarmyard.com.
SLU FarmYard serves as a marketplace platform and does not handle direct refunds or returns. Users are encouraged to communicate with vendors directly to resolve any disputes. By using this platform, customers acknowledge and accept these terms.